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Terms & Conditions, Cancellation and Privacy Policies

Terms & Conditions

Thank you for choosing to stay with us at Skybarn Farm, we hope you enjoy your stay. Please find below the terms and conditions applicable to our CL.
 

Your agreement is with Skybarn Farm Certificated Location and its owners and references to 'we', 'us' and 'our' in these terms and conditions are to Skybarn Farm Certificated Location and its owners.  References to 'you' in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party.
 

You must be a current member of the Caravan & Motorhome Club to book a pitch with us.
 

We are an adult only CL; everyone staying on site or visiting you must be aged 18 or over.
 

Pitch fees are as advertised on this website and are inclusive of electricity (charging of electric vehicles is not included).
 

A deposit the equivalent of one or two nights or 30% of the total cost (whichever is the greater) will be required for all bookings payable at point of reservation.  Your booking is not secure until your deposit has been received.
 

The balance of your pitch fee (if not already paid in full) is payable prior to arrival by bank transfer or card payment via the link in your pre-arrival email.

 

Arrival is 12 noon onwards and we ask that you vacate your pitch before 12 noon on your day of departure.  

 

Awnings, toilet/shower tents must be pitched on your hard standing which is constructed to enable the use of awning pegs.

 

Our flat-rate pitch fee includes ‘reasonable use’ of electricity.  We do not permit charging of electric cars or the use of equipment such as domestic fridges or washing machines outside the caravan or motorhome as we do not consider this to be ‘reasonable use’.  We reserve the right to charge for electricity (at cost) if we believe excessive amounts are being consumed. We consider reasonable use to be 7 units/24 hours May to September, 12 units/24 hours April & October and 17 units/24 hours October to March.
 

The flying of drones from our CL and/or taking of photos/video of our CL site or private property by drone is NOT permitted without our prior consent.
 

This is a working farm and you must be aware of the dangers of heavy machinery moving about at any time.
 

You are required to keep your dog(s) on a lead/under close control at all times and clean up after them.  Do not let your dog(s) toilet on the CL.  We regret we cannot accommodate windbreak type dog enclosures on any of our pitches.
 

We reserve the right to refuse acceptance or to terminate the visit of any person(s) whose conduct we deem is detrimental to us or to our other visitors.
 

We can only dispose of your everyday domestic waste. You must not leave broken items (e.g. chairs etc) or large packaging (e.g. cardboard boxes from new items) as we are unable to dispose of them.
 

We will not be held responsible for any loss or damage, however caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL.
 

By accessing and using this online booking service, you accept and agree to be bound by the terms and conditions of this agreement.  If you do not agree to abide by the above, please do not use this service.
 

This bookings site and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site, and shall not be responsible or liable for any error or omissions in that information.
 

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
 

Please familiarise yourself with the Caravan Club’s rules for staying on a CL on pages 260 & 261 of the 2021/2022 sites directory.

Cancellation Policy

By making a booking and paying your deposit you signify your agreement with this Cancellation Policy.

 

If we have to cancel your booking prior to your arrival we will refund in full any payments you have already made or issue you with a credit voucher towards a future booking.

 

If you have to cancel your booking please do so as early as possible.  Your booking is only cancelled once you have received a confirmation of cancellation email from us.  If you email/leave a voice mail to cancel and do not receive a confirmation of cancellation email from us within 48 hours please contact us again as we have not received your message and you may still be liable for payment.

 

Please note:  Events such as vehicle breakdown, illness or injury (you/family member) or inclement weather etc. which may result in delayed arrival, curtailment or cancellation of your stay are not the responsibility of Skybarn Farm CL and therefore we advise you to seek appropriate travel insurance.

 

Cancellation 15 days or more before arrival date: – refund of the amount already paid by bank transfer or to the card used for online payment less a £15 administration fee. 

 

Amendment 15 days or more before arrival date: – The amount already paid may be rolled forward once to an alternative date within 12 months of your cancellation day and subject to availability or you may opt for a credit voucher valid for 12 months from your cancellation day. 

 

Cancellation or amendment 14 days or less before arrival date: – Pitch fees already paid will only be refunded or transferred to alternative dates for nights we are able to re-let the pitch to another member less a £30 administration fee.

 

Cancellation or amendment on arrival date: – No refund will be provided nor will we provide any refund for late arrival, early departure or any nights not used. 

Privacy Policy

At Skybarn Farm Certificated Location (CL) we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we monitor our data protection compliance.


How we collect and process your personal information & data
On our website when you visit, make or manage a booking, when you use our contact form for a booking enquiry or our online booking system to make a booking, from emails you send us or questions you ask us.  If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record purposes, to improve the quality of our offering and to prevent and detect fraud.  


When you arrive at our CL if you do not have a prior booking and whilst on the premises in the form of closed circuit television (CCTV).


What information we may collect
The personal information we collect will include name, email address, home address, telephone numbers and your CAMC membership number.


We may use your personal information & data in the following ways
To administer your booking(s), send you emails or call you in relation to your stay.  To contact you after departure to ensure you have enjoyed your stay and to invite you to leave a review.  To occasionally send you update emails about our CL should you opt in to this service.
We use CCTV at our property that may capture or record images of you and your visitors in public areas for the protection of you and your visitors and for the purposes of crime prevention where permitted by law.


Sensitive personal data
We do not collect sensitive personal data such as racial or ethnic origin, nationality, religious beliefs, etc. We may use data provided by you to meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information to browse our website.


Opt out
Marketing & promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.  Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your booking(s).


Non-disclosure to third parties
We do not share your data with any other company for marketing purposes.  

 

We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law.  This includes, but is not limited to, your use of our WiFi internet service.


We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on your behalf (for example to reply to your email(s) or process your booking). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. 


Our website includes social media features such as the ‘Facebook Like button’. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.


Retaining personal information
We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.


How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


Links to other websites
Our website may contain links to other websites of interest.  However, once you have used these links to leave our site you should note that we do not have any control over those other websites.  Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  


Getting in contact
If you would like to review, access, amend or update your information please contact:
Mrs N Wetherill 

Skybarn Farm Certificated Location 

Sky Lane 

Haddington 

Lincoln LN5 9FL
Email: skybarnfarmcl@gmail.com


This privacy policy was updated on 5 April 2021.